Frequently Asked Questions

Where do you ship from and how long does it take?

Our US warehouse — orders arrive in 2–5 business days.

What is your return policy?

60-day money-back guarantee. If it doesn't help, return it for a full refund.

Are these medical devices?

No — they're comfort and recovery tools for everyday tension and stiffness, not treatments for medical conditions.

How do I track my order?

You'll get a tracking link by email as soon as your order ships.

Still have questions?

Email us at support@groundwell.shop and we'll get back to you within 24 hours.